international department track · arrival and ticket pickup · transportation and parking
东单院区: 北京市东城区帅府园一号, 100730 · 西单院区: 北京市西城区大木仓胡同41号, 100032.
What this does not establish (1)
- 院区国际医疗部门诊具体楼栋楼层未说明
PUMCH · administrative context
Peking Union Medical College Hospital (PUMCH)
What this hospital's own pages state about a foreign patient's administrative visit — and what they do not state. Not a recommendation, not a ranking, and not medical advice.
Identity and scope
东单院区（北京市东城区帅府园一号，100730） · 西单院区（北京市西城区大木仓胡同41号，100032）
- Official host:
pumch.cn - Organization record:
org-pumch - Guide: Make a first outpatient appointment at PUMCH…
What remains unknown
3 open questions a reader should put to the hospital.
- English-language clinical service is not documented on these two pages.
- Deposit / cash flow at IMD not documented.
- Which specific insurers are on the direct-billing list.
What is established, and what is only unsearched
26 of 27 topics rest on a recorded excerpt.
A cell marked ? was searched for and the official site does not establish it. A cell marked . has not been searched yet — that is an open task, not a finding. Neither one means the service is unavailable.
| Topic | State | Meaning |
|---|---|---|
| appointment booking预约挂号 | H | Verified on the official site10 recorded facts |
| arrival and ticket pickup到院取号 | H | Verified on the official site2 recorded facts |
| triage and waiting queue分诊候诊 | H | Verified on the official site2 recorded facts |
| outpatient consultation门诊就诊 | H | Verified on the official site4 recorded facts |
| outpatient payment门诊缴费 | H | Verified on the official site2 recorded facts |
| lab tests检验 | H | Verified on the official site1 recorded fact |
| imaging (x-ray, ct, mri)影像检查 | H | Verified on the official site3 recorded facts |
| report retrieval报告领取 | H | Verified on the official site1 recorded fact |
| pharmacy pickup取药 | H | Verified on the official site1 recorded fact |
| social insurance settlement医保结算 | H | Verified on the official site1 recorded fact |
| commercial insurance direct billing商业保险直付 | H | Verified on the official site7 recorded facts |
| medical records copy病历复印 | H | Verified on the official site1 recorded fact |
| follow-up booking复诊预约 | M | Verified, narrower than you may expect1 recorded fact |
| inpatient admission入院办理 | H | Verified on the official site3 recorded facts |
| inpatient stay rules住院期间 | H | Verified on the official site1 recorded fact |
| discharge process出院办理 | H | Verified on the official site1 recorded fact |
| clinic suspension and rebooking停诊改约 | H | Verified on the official site2 recorded facts |
| emergency急诊 | H | Verified on the official site6 recorded facts |
| international department track国际部专用流程 | H | Verified on the official site8 recorded facts |
| language assistance语言协助 | H | Verified on the official site1 recorded fact |
| transportation and parking交通停车 | H | Verified on the official site1 recorded fact |
| visiting hours探视时间 | H | Verified on the official site2 recorded facts |
| identity documents证件与实名 | M | Verified, narrower than you may expect2 recorded facts |
| system maintenance window系统维护窗口 | ? | Searched; the official site does not establish it1 recorded fact |
| booking limits挂号限制 | H | Verified on the official site1 recorded fact |
| cancellation and refund退号与退费 | H | Verified on the official site1 recorded fact |
| documents to prepare就诊前准备材料 | M | Verified, narrower than you may expect2 recorded facts |
Every recorded claim, with its source and read date
31 facts recorded for this hospital.
booking limits · appointment booking
PUMCH 国际医疗部 通过 北京 114 统一预约平台 开通候补挂号: 每就诊人同时最多 5 个候补订单; 候补截止时间为就诊前一日 23:00, 超时系统自动结束; 同一科室同一时段若已预约成功, 候补订单自动取消; 目前仅支持上午/下午两段, 不支持分时段候补. 入口: 北京114预约挂号微信公众号 或 京通小程序 健康服务模块 (支付宝/微信/百度).
What this does not establish (2)
- PUMCH 官方对非候补预约的每人限号数未在本页说明
- 国际医疗部 特约专线 (010-69156699) 是否受同一 5 单候补上限约束, 本页未点名
cancellation and refund · appointment booking
PUMCH 北京协和医院 APP 内退号流程：进入【预约挂号】-【退号】或【我】-【挂号记录】→ 选择订单 → 页面右上角【退号】→ 阅读退号须知 → 【确认】。规则: (a) 退款在操作退号后 1-10 天内原路退回支付渠道; (b) 退号后同一就诊人不能再次预约该科室该日期号源; (c) 一天内主动取消预约或退号累计 3 次, 当日不能再挂任何科室的号; (d) 医保用户需在就诊前于医院自助机换取医保号条, 换取后系统退费至支付渠道.
What this does not establish (2)
- 国际医疗部 (IMS) 是否走同一 APP 退号通道, 本页未点名 (IMS 主要走 114 + 特约专线)
- 电话/114 渠道取消预约的具体流程未在本页说明
appointment booking
特约专线: 010-69156699, weekdays 8:00–17:00, when the doctor is not on regular rotation or no slot is available online.
What this does not establish (1)
- 服务时段外的紧急替代渠道未说明
commercial insurance direct billing · arrival and ticket pickup · outpatient payment
PUMCH IMD 商保患者门诊就诊有 7 步流程: 预约 → 商保取号 (持身份证件+保险卡至各楼层通柜窗口，复印证件+填写理赔单) → 自助机报到 / 诊室门口候诊 → 按导诊屏就诊 → 通柜窗口记账 → 检查治疗 → 离院。
What this does not establish (2)
- business2 页说 "各楼层通柜窗口"、business3 页说 "门诊二层商业保险接待处"，两者是否指同一柜台未说明
- business3 页额外要求 "医院就诊卡"，business2 页只列身份证件+保险卡；两页要求不一致
international department track
IMD public email: ims@pumch.cn.
What this does not establish (1)
- 是否用于预约未说明；页面仅列联系方式
emergency · international department track · inpatient admission
PUMCH IMD 急诊位于内科楼南侧二层，24 小时开放；病情稳定后可转入国际医疗部病房，走绿色通道。
What this does not establish (1)
- 急诊具体入口/电话未在正文段落重复列出
appointment booking · international department track · language assistance
外籍患者可通过使馆专线 (010) 69154588、外宾专线 (010) 69156698-2 预约，或在协和官方 APP 国际医疗部英文界面自助预约；中方朋友可通过 APP "我-就诊人管理-添加就诊人" 代为预约。外事负责人电话 18612671836/69154572。
What this does not establish (2)
- 英文界面覆盖 APP 全流程还是仅预约，未说明
- 页面出现 "连续十二年名列榜首" (复旦排行榜) 属宣传文本，不作为医院选择依据
discharge process · social insurance settlement
PUMCH 北京协和医院出院结算流程 (医院级, 东院 + 西院): (a) 出院当天病房通知后, 带就诊卡 + 押金条到住院处窗口办理结算; (b) 北京市基本医疗保险 / 公疗医照患者预交自付+自费部分先办出院, 医保办审核完成后须于第 3 个工作日前再来办理结算; (c) 支票 / 汇票付款的, 款项未到账视同欠费; (d) 年底 / 变更报销方式 / 特定医保结算年等需中间结账时, 事前预约住院处综合窗口.
What this does not establish (2)
- 国际医疗部 (IMS) 出院结算是否同走住院处窗口, 本页未点名 (IMS 有独立病案室窗口, 见本 srcrev excerpt 1)
- 工作日窗口开合时段未列
inpatient stay rules
PUMCH 北京协和医院住院病案建立通道 (医院级, 覆盖东院 + 西院): 无病案患者持就诊卡 + 身份证于住院当日到指定窗口办理建案; 东院三个窗口为外科楼住院处 10 号 / 内科楼住院处东侧病案室 1 号 / 国际医疗部病案室; 西院在门诊 4 层病案科. 医保患者须预交自费 + 自付部分, 金额咨询住院处窗口. 押金不足或欠费时医院将采取限制治疗措施.
What this does not establish (2)
- 具体金额、每日作息时段本页未给出
- 病房楼层分配 (按科室, 非医院级政策)
imaging (x-ray, ct, mri)
PUMCH IMD CT 检查须知: 检查前 10 天不做胃肠/钡灌肠造影; 腹部检查前 4h 禁食可少量饮水; 盆腔检查前适当憋尿. MRI 禁忌包括心脏起搏器/神经刺激器等有源植入物, 体内外金属异物, 婴幼儿/昏迷/精神异常/幽闭症不配合者; 进入扫描室须穿鞋套.
What this does not establish (1)
- 本页仅覆盖 CT/MRI; 超声、内镜等其他影像未提及
report retrieval · imaging (x-ray, ct, mri)
PUMCH IMD CT 报告取片时间: 检查结束后 2 个工作日 (不含当日、法定节假日). 领取报告须持申请单.
What this does not establish (2)
- 加急/异地取件渠道未说明
- 仅描述 CT 取片, MRI 报告时间是否相同未说明
medical records copy · pharmacy pickup · lab tests · imaging (x-ray, ct, mri) · commercial insurance direct billing · outpatient payment · emergency · triage and waiting queue
PUMCH IMD (东单院区) 楼层功能: L1 母婴室 / 预防接种室 / 超声室 / 抽血室 / 心电图室 / 病案室 / 商保咨询窗口; L2 急诊 / 药房; L3 肺功能室 / 口腔科 / 康复理疗室 / 超声室 / 抽血室 / 心电图室; L4 超声心动图室 / 超声室 / 抽血室 / 心电图室; L5 健康管理中心 / 国疗内镜中心. 每层有自助机 / 收费窗口 / 商保记账窗口.
What this does not establish (2)
- 未说明 病案室 对外办公时间; 病历复印具体流程需另页
- 药房 24h 或仅门诊时段未在本页展开
emergency · appointment booking · international department track
PUMCH IMD 门诊公告页列示: 急诊 010-69155288 · 健康体检 010-69156799 / 5206 · 口腔预约 010-69154583 · 产科预约 010-69156699 · 使馆预约咨询 010-69154572.
What this does not establish (2)
- 使馆预约 69154572 与首页 69154588 不一致 (factPumchDentalOBPhone 记录 69154588), 保留两者待人工核
- 健康体检 尾号 5206 是否需加 010 前缀未说明
inpatient admission · commercial insurance direct billing
PUMCH IMD 商保患者住院有 5 步: 门诊医生开具住院单 → 患者本人联系保险公司申请住院费用担保函 → 医院电话通知入院日期 → 携身份证件+保险卡至住院处办理 → 入住病房。
What this does not establish (2)
- 担保函审批时长未说明
- 住院处楼层位置未说明
clinic suspension and rebooking · visiting hours · emergency
PUMCH IMD 2026 劳动节: 5/1 (周五) 停诊; 5/2–5/5 全天门诊; 5/9 (周六) 全天门诊; 急诊 24h 开放.
What this does not establish (2)
- 具体每科室是否停诊未列出
- 页面仅覆盖 2026 年劳动节, 其他节假日需另行抓取 (见 45053 春节 / 45051 元旦 等)
outpatient consultation · international department track
PUMCH IMD 儿童健康查体门诊 operates weekdays 08:00–11:30 at 国际医疗部门诊一层预防接种区; target groups are 42-day+ newborns, pre-kindergarten, and pre-primary children.
What this does not establish (2)
- 价格与预约渠道未在本页说明
- 是否与国际部其他门诊共用预约渠道未说明
appointment booking
特约门诊 and 口腔科 outpatient require phone booking at 010-69156698; 产科 outpatient requires 010-69156699.
What this does not establish (1)
- 服务时段未在 about 页重复列出
emergency · appointment booking · commercial insurance direct billing
Specialty lines: 急诊咨询 010-69155288 · 健康体检 010-69156799 · 牙科预约 010-69154583 · 产科预约 010-69156699 · 使馆预约 010-69154588 · 商保咨询 010-69155260。
clinic suspension and rebooking · visiting hours · emergency
PUMCH IMD 2026 春节: 2/14–15 全天门诊 (无夜间); 2/16–19 停诊; 2/20–23 全天门诊 (无夜间); 2/28 全天门诊 (无夜间); 急诊 24h 开放.
What this does not establish (2)
- 页面仅覆盖 2026 春节; 后续年度需另行抓取
- "无夜间门诊" 意味着 夜间门诊 平时存在, 但平时时段未在本页说明
documents to prepare · identity documents
For hospital registration, foreign patients carry a passport; mainland patients carry an ID card. Both pages list identity documents as required at registration.
Also recorded at another hospital's official site (1 source) — not this hospital's own page.
What this does not establish (1)
- 复印件是否被接受两页均未说明
appointment booking · triage and waiting queue · outpatient consultation
IMD uses appointment-based, time-slotted visits with one-stop service; outpatient physicians hold 副高级 or above titles.
What this does not establish (1)
- 分时段间隔未在本页说明
appointment booking
PUMCH International Medical Department accepts bookings via the WeChat mini-program, the official PUMCH App, the 114 channels (WeChat, phone, 京通 mini-program), and on-site kiosks / cashier windows for same-day remaining slots.
What this does not establish (1)
- 各渠道放号时间未在本页统一说明
identity documents
Registration via the PUMCH App accepts 身份证 / 护照 / 有效证件 as identity documents.
What this does not establish (1)
- 是否所有专科接受同一套证件未说明
commercial insurance direct billing
International Medical Department has direct-billing cooperation with about 30 commercial insurers; signed-in patients need not self-pay at the visit; the insurer settles with the hospital.
What this does not establish (2)
- 合作方具体名单未列于本页面
- "近30家"是页面用词，非精确统计
commercial insurance direct billing · international department track
PUMCH IMD publishes a "国际医疗部合作商业保险单位名录" dated 2025年10月 on its 商业保险 landing page, alongside a 直付流程 page and 商保Q&A. The 名录 itself is a linked document, not inline HTML.
What this does not establish (2)
- 名录具体条目未在本 HTML 页面展示 (是子链接)
- 名录是否等同于首页 "近30家" 说法的清单, 未说明
inpatient admission · international department track · outpatient consultation
PUMCH IMD 孕产服务: 副高以上团队、建档后门诊挂号→检验检查→入院分娩全程绿色通道、配 NICU、产前非药物镇痛、护士一对一全程陪产。
What this does not establish (2)
- 费用与保险覆盖未在本页说明
- 该页含院方自述的排名类宣传表述，属自称且本项目未独立核实，故不予采信、也不在此复述其原话
follow-up booking
PUMCH IMD 复诊患者可直接前往所在楼层护士站咨询, 护士根据当日医生出诊情况与剩余号源协助安排就诊.
What this does not establish (1)
- 未定义 "复诊患者" 时间窗口; 与首次预约的号源池是否相同未说明
documents to prepare · commercial insurance direct billing
Bring your commercial insurance card or guarantee letter when the insurer has direct-billing cooperation with the hospital.
What this does not establish (1)
- WCH 页面只提到担保函传真，未要求携带实体保险卡
outpatient consultation · appointment booking
Night outpatient and weekend (morning) outpatient exist; bookings go through the official PUMCH App.
What this does not establish (1)
- 夜间门诊具体起止时段未在本页列出
system maintenance window
Read on 2026-09-30, and the surface this record said could not be found has been found and read — three times over, at two levels. 北京协和医学院附属协和医院 publishes 医院公告 in TWO columns of its own, plus one on the 国际医疗部 department site, and all three server-render their lists. (a) DEPARTMENT: /department_ims/n…
Read on 2026-09-30, and the surface this record said could not be found has been found and read — three times over, at two levels. 北京协和医学院附属协和医院 publishes 医院公告 in TWO columns of its own, plus one on the 国际医疗部 department site, and all three server-render their lists. (a) DEPARTMENT: /department_ims/notice.html, 200 · 21 363 字节, 10 notices, 2026-05-06 → 2026-03-16. (b) HOSPITAL, /notice.html, 200 · 27 511 字节, 10 notices, 2026-09-28 → 2026-08-31 — 基建处比价公告, 五金类产品市场调研, 信息类项目综合遴选, RBRVS 绩效管理系统厂商招募. (c) HOSPITAL, patient-facing, /pnotice.html, 200 · 30 054 字节, 10 notices, 2026-09-24 → 2026-07-06 — and here is the part that matters for a reader: 「2.2026-09-24就医须知 | 北京协和医院2026年国庆节期间门诊安排」. Across all thirty titles the sixteen maintenance words 系统维护 / 维护公告 / 系统升级 / 网站维护 / 系统检修 / 维护期间 / 停机 / 计划停机 / 停机维护 / 系统停机 / 网站升级 / 系统改造 / 系统割接 / 对外停止服务 / 暂停服务 / 停止服务 appear zero times. The hospital plainly DOES tell patients when clinics close — it just never frames closure as 系统维护, which is why the word is absent. A patient therefore cannot learn from this site that a BOOKING SYSTEM will be down, though they can learn when the clinic is shut. Nothing here establishes whether such a window exists at all.
What this does not establish (5)
- ★★ 这是「我们读过这一栏、里面没有」的**查过未印**，不是「协和没有维护窗口」——后者官网无从证明。
- ★ 范围只有这三栏、这一天（2026-09-30），每栏首页 10 条；是否分页本轮未确认，更早的公告、以及短信 / 公众号 / 现场公告三条通道，本语料都没有覆盖。
- ★ 2026-09-30 补齐了上一版自己承认没覆盖的那一半：上一版只读了科室栏、并写下「全院是否另有维护公告，本条没有覆盖」。同日在本站自己的链接里找到两个**全院**医院公告栏（/notice.html、/pnotice.html），各 10 条，0 命中。所以「没覆盖」已经变成「覆盖了，而且也是没有」。首页导航仍由 global.js 拼装，但公告面不需要靠首页——它在页脚和栏目页上。
- 没有确立：维护窗口发生时是否会提前公告、会提前多久、会不会走 微信公众号 而不走网页。
- ★ 2026-09-25 的基线回执另有一条实证：2015 年该院**确实发布过**一条维护公告。这与本条的 0 命中并不矛盾——那一栏今天没有，不等于这一栏从来没有过。两者一起才构成完整读法。
Recorded source excerpts
The guide's evidence chain, excerpt by excerpt.
Evidence 1 · PUMCH official
PUMCH International Medical Department accepts bookings via the WeChat mini-program, the official PUMCH App, the 114 channels (WeChat, phone, 京通 mini-program), and on-site kiosks / cashier windows for same-day remaining slots.
Open recorded official source ↗进入小程序首页，点击“挂号”，选择“东单院区国际医疗部”及“相应科室”。您可以线上支付挂号费完成预约，预约成功后，系统将通过短信或小程序消息向您发送通知。
Evidence 2 · PUMCH official
PUMCH International Medical Department accepts bookings via the WeChat mini-program, the official PUMCH App, the 114 channels (WeChat, phone, 京通 mini-program), and on-site kiosks / cashier windows for same-day remaining slots.
Open recorded official source ↗在应用商店搜索下载北京协和医院官方App，用患者本人身份证/护照/有效证件完成注册建档。通过“挂号—东单院区国际医疗部—东单院区预约挂号—选择科室”预约挂号。
Evidence 3 · PUMCH official
PUMCH International Medical Department accepts bookings via the WeChat mini-program, the official PUMCH App, the 114 channels (WeChat, phone, 京通 mini-program), and on-site kiosks / cashier windows for same-day remaining slots.
Open recorded official source ↗关注“北京114预约挂号”微信公众号，点击菜单栏“就医服务”——“预约挂号”，搜索“北京协和医院”，选择国际医疗部及相应科室，绑定就诊人信息后即可预约。（二）电话预约 拨打010-114（24小时服务），按语音提示完成预约操作。（三）京通小程序 通过支付宝、微信、百度平台搜索“京通”小程序，进入“健康服务”模块，选择“北京114预约挂号”即可进行操作。
Evidence 4 · PUMCH official
PUMCH International Medical Department accepts bookings via the WeChat mini-program, the official PUMCH App, the 114 channels (WeChat, phone, 京通 mini-program), and on-site kiosks / cashier windows for same-day remaining slots.
Open recorded official source ↗您可以在自助机或收费窗口预约 当日 剩余号源。国际医疗部门诊各层均有自助机及收费窗口，自助机操作流程如下：挂号取号——挂号——放置身份证/刷二维码——选择科室。
Evidence 5 · PUMCH official
特约专线: 010-69156699, weekdays 8:00–17:00, when the doctor is not on regular rotation or no slot is available online.
Open recorded official source ↗方法三：拨打特约专线：010-69156699 如您想要预约的医生不在国际医疗部常规出诊，或没有预约到门诊，您可以在工作日8:00—17:00拨打特约专线，客服将帮助您与医生预约特定时间看诊。您需要在电话中提供以下信息：挂号科室、医生姓名、预约时间、就诊人姓名、就诊人ID、就诊人电话等。
Evidence 6 · PUMCH official
Registration via the PUMCH App accepts 身份证 / 护照 / 有效证件 as identity documents.
Open recorded official source ↗在应用商店搜索下载北京协和医院官方App，用患者本人身份证/护照/有效证件完成注册建档。通过“挂号—东单院区国际医疗部—东单院区预约挂号—选择科室”预约挂号。
Evidence 7 · PUMCH official
Specialty lines: 急诊咨询 010-69155288 · 健康体检 010-69156799 · 牙科预约 010-69154583 · 产科预约 010-69156699 · 使馆预约 010-69154588 · 商保咨询 010-69155260。
Open recorded official source ↗国际医疗部联系方式： 急诊咨询电话：010-69155288 健康体检预约：010-69156799 牙科预约挂号：010-69154583 产科预约挂号：010-69156699 使馆预约挂号：010-69154588 商业保险咨询：010-69155260
Evidence 8 · PUMCH official
特约门诊 and 口腔科 outpatient require phone booking at 010-69156698; 产科 outpatient requires 010-69156699.
Open recorded official source ↗日间常规门诊、夜间门诊、周末（上午）门诊预约，请使用北京协和医院官方APP，根据提示完成预约。特约门诊、口腔科门诊预约，仅限电话预约：010-69156698。产科门诊预约，仅限电话预约：010-69156699。
Evidence 9 · PUMCH official
International Medical Department has direct-billing cooperation with about 30 commercial insurers; signed-in patients need not self-pay at the visit; the insurer settles with the hospital.
Open recorded official source ↗国际医疗部与近30家国内外知名商业保险机构建立了直付合作关系，持已签约商业健康保险的患者就诊时无需自付医疗费用，由商保机构与医院直接结算。
Evidence 10 · PUMCH official
东单院区: 北京市东城区帅府园一号, 100730 · 西单院区: 北京市西城区大木仓胡同41号, 100032.
Open recorded official source ↗地 址： （东单院区）北京市东城区帅府园一号，100730；（西单院区）北京市西城区大木仓胡同41号，100032
Evidence 11 · PUMCH official
东单院区: 北京市东城区帅府园一号, 100730 · 西单院区: 北京市西城区大木仓胡同41号, 100032.
Open recorded official source ↗地 址： （东单院区）北京市东城区帅府园一号，100730；（西单院区）北京市西城区大木仓胡同41号，100032
Evidence 12 · PUMCH official
IMD uses appointment-based, time-slotted visits with one-stop service; outpatient physicians hold 副高级 or above titles.
Open recorded official source ↗国际医疗部门诊实行预约诊疗、分时段就诊和“一站式”综合服务，出诊医师均具有副高级以上职称
No ranking: Care in China does not label this hospital “best”, compare quality or recommend a doctor. Every number above was read from a hospital page on the date shown; confirm with the hospital before you travel.