Visit guides/Make a first outpatient appointment at China-Japan…
Evidence boundary: a source fetch date is not proof that the process is current. Human review, hospital confirmation and release authorization remain explicit gates.
Before you begin
Prepare these conditions
- Have the patient 身份证号 (or 户口本 for a child) ready
- Decide morning vs afternoon slot before calling
Administrative steps
What the candidate guide says
Call the international booking line
Call the International Medical Center booking line 010-64223209 to reserve an outpatient slot.
Expected: The nurse confirms the date and morning / afternoon slot.
If it does not work: If the line is busy, the general 114 booking path also routes to CJFH (see fact-cjfh-book-via-114 for scope caveats).
fact-cjfh-intl-book-phone
Give your real-name details
Provide real-name info during booking: 姓名 + 身份证号 + 手机号; for children use the 户口本 ID number.
Expected: The booking is registered under the patient.
fact-cjfh-real-name-required
Collect your ticket before the cut-off
Pick up the ticket before 10:00 (morning slot) or 15:00 (afternoon slot) at 门诊二楼总服务台 1 号窗口. Late pickup voids the slot.
Expected: Ticket is issued and the visit proceeds.
If it does not work: If you cannot make the window deadline, cancel and rebook. Weekend window availability is unknown — see fact-cjfh-ticket-window.unknowns.
fact-cjfh-ticket-window
Pay the ¥3 phone-booking fee
Pay the ¥3 non-refundable phone-booking fee at the pickup window.
Expected: The ticket is completed.
If it does not work: The fee is not refunded even on cancellation.
fact-cjfh-booking-fee-3-nonrefundable
Route the claim if your insurer is listed
If your commercial insurer is one of the ~20 direct-billing partners, ask the desk to route the claim instead of paying cash.
Expected: Insurer settles directly with the International Medical Center.
If it does not work: If the insurer is not on the list, be ready to pay and claim later. Per-insurer flow details are not published — see fact-cjfh-intl-direct-billing-list.unknowns.
fact-cjfh-intl-direct-billing-list
Pay any additional charges
For any additional outpatient charges, pay at 二层大厅 (Mon–Sat 7:30–17:00), 三层/四层 (weekdays 8:00–12:00 / 13:00–16:45), the 自助机, or the CJFH App.
Expected: Charges are settled and pharmacy / lab can proceed.
If it does not work: 异地医保 electronic 就医凭证 is currently not accepted at the kiosk — use the counter or app. See fact-cjfh-payment-windows.unknowns.
fact-cjfh-payment-windows
Unknowns are part of the guide
What this source does not establish
- Whether 64223209 is the same line as the intl landing page 咨询 numbers.
- Whether passport is accepted for real-name booking (page only lists 身份证 / 户口本).
- Weekend pickup window availability.
- Whether the 15:00 口腔 时点 in fact-cjfh-triage-rules supersedes 15:00 in fact-cjfh-ticket-window.
Backing evidence
Exact source excerpts
Evidence 1 · CJFH 医务处门诊办公室
The International Medical Center (国际部) outpatient line is booked via a dedicated number: 010-64223209.
一、预约挂号范围1.周一至周五的对外电话预约挂号每天均为200个,节假日及周末的号不参加预约;2.国际医疗部门诊电话预约号码仍为64223209;3.门诊特需暂不参加电话预约;4.干部门诊现场挂号,无须电话预约;5.电话可预约一周内出诊的医师;6.预约挂号的医师类别暂只包括:主任医师、副主任医师
Open recorded official source ↗Evidence 2 · CJFH 医务处门诊办公室
Booking is real-name: patient must provide 姓名 + 身份证号 + 手机号; children use the ID number printed in 户口本.
三、预约挂号要求1.预约挂号实行实名制,患者要提供身份证、姓名、手机号码等信息(儿童患者请提供户口本上的身份证号码);2.同一位患者每一次电话预约同一名医生只能挂一个号;同一位患者每一次电话预约同一个科室可挂两个号,不同科室可挂三个号。3.电话预约成功后,患者于就诊当日需携带身份证到门诊二楼总服务台预约挂号处交费取号(包括3元的电话预约费)。
Open recorded official source ↗Evidence 3 · CJFH 医务处门诊办公室
Phone bookings must be paid/picked up at 门诊二楼总服务台 (1 号窗口 in 挂号大厅) before 10:00 for morning slots and 15:00 for afternoon slots; late pickup voids the slot.
三、预约挂号要求1.预约挂号实行实名制,患者要提供身份证、姓名、手机号码等信息(儿童患者请提供户口本上的身份证号码);2.同一位患者每一次电话预约同一名医生只能挂一个号;同一位患者每一次电话预约同一个科室可挂两个号,不同科室可挂三个号。3.电话预约成功后,患者于就诊当日需携带身份证到门诊二楼总服务台预约挂号处交费取号(包括3元的电话预约费)。
Open recorded official source ↗Evidence 4 · CJFH 医务处门诊办公室
Phone bookings must be paid/picked up at 门诊二楼总服务台 (1 号窗口 in 挂号大厅) before 10:00 for morning slots and 15:00 for afternoon slots; late pickup voids the slot.
四、预约挂号取号时间与地点1.电话预约的取号时间:上午就诊患者,就诊当日早10:00以前取号。下午就诊患者,就诊当日下午3:00以前取号。过时未取号者,预约作废。2.电话预约的取号地点:中日友好医院挂号大厅1号窗口。
Open recorded official source ↗Evidence 5 · CJFH 医务处门诊办公室
A ¥3 phone-booking fee is charged on pickup at 门诊二楼总服务台 / 挂号大厅 1 号窗口 and is non-refundable even if the patient cancels.
三、预约挂号要求1.预约挂号实行实名制,患者要提供身份证、姓名、手机号码等信息(儿童患者请提供户口本上的身份证号码);2.同一位患者每一次电话预约同一名医生只能挂一个号;同一位患者每一次电话预约同一个科室可挂两个号,不同科室可挂三个号。3.电话预约成功后,患者于就诊当日需携带身份证到门诊二楼总服务台预约挂号处交费取号(包括3元的电话预约费)。
Open recorded official source ↗Evidence 6 · CJFH 医务处门诊办公室
A ¥3 phone-booking fee is charged on pickup at 门诊二楼总服务台 / 挂号大厅 1 号窗口 and is non-refundable even if the patient cancels.
四、预约挂号取号时间与地点1.电话预约的取号时间:上午就诊患者,就诊当日早10:00以前取号。下午就诊患者,就诊当日下午3:00以前取号。过时未取号者,预约作废。2.电话预约的取号地点:中日友好医院挂号大厅1号窗口。
Open recorded official source ↗Evidence 7 · CJFH 医务处门诊办公室
A ¥3 phone-booking fee is charged on pickup at 门诊二楼总服务台 / 挂号大厅 1 号窗口 and is non-refundable even if the patient cancels.
五、其他注意事项1.如遇医师临时停诊,114台将会以短信或电话方式及时通知患者;2.已挂出的电话预约号如办理退号,按照医院相关流程办理,但3元预约费不予退还。
Open recorded official source ↗Evidence 8 · CJFH 国际部
CJFH International names 20 commercial insurers and third-party brokers with direct billing (MSH(万欣和), 平安健康, CIGNA(招商信诺), BUPA(保柏), 中间带, 安态, 欧乐, 工银安盛, SOS, FESCO(外企人力资源), 安盛, 安援, 中意人寿, 泰康健康, 威马捷, 力众华援, 华泰, 商保通, 太保安联, 普莱斯梯基) and ends the list with 等 — so the page does NOT state a total; 20 is the count of what it names.
国际部目前开通直付合作的商业保险公司和第三方经纪公司有:MSH(万欣和)、平安健康、CIGNA(招商信诺)、BUPA(保柏)、中间带、安态、欧乐、工银安盛、SOS、FESCO(外企人力资源)、安盛、安援、中意人寿、泰康健康、威马捷、力众华援、华泰、商保通、太保安联、普莱斯梯基等。
Open recorded official source ↗Evidence 9 · CJFH official
CJFH 门诊缴费: 自助机 (医保插卡或扫电子就医凭证, 异地患者暂不可用电子凭证); 窗口缴费 二层大厅 周一至周六 7:30–17:00; 三层/四层 周一至周五 8:00–12:00 与 13:00–16:45; 手机 APP 自助缴费 (非医保); 80 岁以上老年人专用窗口.
自助机缴费方便快捷,医保患者请插入社保卡或扫描医保电子就医凭证(异地患者暂不可用电子就医凭证),不插卡或扫描社保卡条形码将按自费处理,敬请注意。
Open recorded official source ↗Evidence 10 · CJFH official
CJFH 门诊缴费: 自助机 (医保插卡或扫电子就医凭证, 异地患者暂不可用电子凭证); 窗口缴费 二层大厅 周一至周六 7:30–17:00; 三层/四层 周一至周五 8:00–12:00 与 13:00–16:45; 手机 APP 自助缴费 (非医保); 80 岁以上老年人专用窗口.
窗口缴费时间二层大厅:周一至周六7:30---17:00三层、四层:周一至周五上午:8:00---12:00;下午:13:00---16:45
Open recorded official source ↗Evidence 11 · CJFH official
CJFH 门诊缴费: 自助机 (医保插卡或扫电子就医凭证, 异地患者暂不可用电子凭证); 窗口缴费 二层大厅 周一至周六 7:30–17:00; 三层/四层 周一至周五 8:00–12:00 与 13:00–16:45; 手机 APP 自助缴费 (非医保); 80 岁以上老年人专用窗口.
80岁以上老年人可在老年优先窗口缴费。
Open recorded official source ↗
On-site communication
Chinese-first phrase cards from this Release.
English text supports verification. A phrase remains bounded by its own review status and is not clinical interpretation.
No phrase card is included in this Release.