Make a first outpatient visit at 香港大学深圳医院国际医疗中心 as a…

What the candidate guide says

1. Call the international centre, not the general line

   Use 0755-86913388 (深圳, Mon–Fri 8:00-17:30; Sat & Sun 8:00-12:30, 14:00-17:30, public holidays excluded) or +852-67053932 (香港, Mon–Fri only), or write imc@hku-szh.org.

   Expected: You reach the centre that actually runs the international pathway.

   If it does not work: The two lines have different weekend hours — the HK line is closed at weekends and public holidays. Outside both, the hospital switchboard is +86-755-86913333, Mon–Sun 08:00-12:30, 14:00-17:30.

   fact-hkuszh-imc-booking-lines, fact-hkuszh-imc-contact, fact-hkuszh-address

2. Settle the passport question before you book anything

   Booking is 实名制 and asks for 姓名 / 身份证号码 / 手机号码; the records mini-program is stated not to recognise 外籍身份证件. Ask the centre which document it accepts for a foreign patient.

   Expected: You know the document that will work at the counter and in the mini-program.

   If it does not work: If the only route is the in-person counter, arrive early — 窗口 hours are 08:00-12:00 / 13:30-17:30, Mon–Fri, and 现场预约不能保证当天可以就诊.

   fact-hkuszh-registration-identity, fact-hkuszh-foreign-passport-records, fact-hkuszh-medical-records-copy

3. Check the insurer side before you travel

   Direct settlement needs a 高端医疗保险卡 or a 担保函; the page lists 28 直付合作机构 rows with their 客服电话. Call your insurer first, as the page itself says 请直接联系您的保险公司进行咨询.

   Expected: You arrive holding the right credential, or you arrive knowing you self-pay.

   If it does not work: The hospital adds "（视个人保险涵盖范围而定）" — not everything is free at the desk. Carry funds regardless; the partner list was published 2022-05-25 and three rows print "/" for 客服电话.

   fact-hkuszh-imc-direct-billing, fact-hkuszh-imc-partner-list

4. Book inside the window the page prints

   全科 can be booked from one week ahead (可提前一周开始预约). Online routes exist but their 服务范围 is 普通门诊初/复诊预约.

   Expected: A slot is held in your name.

   If it does not work: You cannot choose a doctor at booking (预约时可以选择医生吗? 不可以). If your specialty is not open online, use the on-site terminals (07:30-18:30) or the 收费处 — and accept 现场预约未必能当天及时看诊.

   fact-hkuszh-gp-booking-window, fact-hkuszh-booking-channels, fact-hkuszh-no-doctor-choice, fact-hkuszh-onsite-booking

5. Know where you are going

   The hospital is at 深圳市福田区海园一路（白石路与侨城东路交汇）. Emergency is 24 hours at 门诊医技楼负一层, triaged 危殆 / 危急 / 紧急 / 次紧急 / 非紧急.

   Expected: You can reach the right building and, if it turns urgent, the right floor.

   If it does not work: No emergency phone number is published; go to 门诊医技楼负一层 directly.

   fact-hkuszh-address, fact-hkuszh-emergency

6. Plan how you will get reports back

   Reports are on the hkuszh mini-program (24h, within 180 days), on the 门诊医技楼 一至四楼 terminals (07:30-18:30), or at the 门诊便民服务中心 (07:30-19:30). HK residents can push imaging to 医健通.

   Expected: You can retrieve results without a second trip.

   If it does not work: Both the mini-program and the counter ask for 身份证 / 医保卡 / 病人号 — if none of those apply to you, the page gives no alternative; the counter fallback after clinic hours is 住院便民中心B栋负一楼.

   fact-hkuszh-report-retrieval-wechat, fact-hkuszh-report-retrieval-kiosk, fact-hkuszh-hcsr-cross-border-records

7. If you are admitted, read the ward rules first

   No visiting as of principle (无探视), at most one 电子陪护证 holder; keep the 住院押金单 for discharge settlement; self-pay items need a signed 自费项目同意书; no photography on site.

   Expected: You are not surprised by a rule on the ward.

   If it does not work: The page gives no hours for the accompanying pass and lists no exception to 无探视 — ask 病人关系科 (86913119, 工作日周一-周五8：30-12:30,14:00-17：30) before admission.

   fact-hkuszh-visiting-hours, fact-hkuszh-inpatient-deposit, fact-hkuszh-selfpay-consent, fact-hkuszh-inpatient-photography, fact-hkuszh-complaint-channel

What this source does not establish

• No page states whether a foreign passport works for 实名制 booking or outpatient registration — only the records-copy page says the mini-program cannot read 外籍身份证件.
• 国际医疗中心 联系我们 exists only as two JPEGs; the text version it links to is a 404.
• 门诊就医流程 and 出入院就医流程 are images; the only quotable flow text is 急诊就医流程.
• Travel, parking and metro directions are not in text on any page reached from 就医指南 > 交通指南.
• The partner-insurer list is dated 2022-05-25 and no page says whether it is still current.

Exact source excerpts

Chinese-first phrase cards from this Release.

English text supports verification. A phrase remains bounded by its own review status and is not clinical interpretation.