A first outpatient visit to the Wuhan Union Hospital…

What the candidate guide says

1. 拨打 027-85726646 预约国际门诊部

   Call 027-85726646 at least 24 hours before the intended visit, during 周一至周五 8:00~12:00 14:30~17:30, and ask for the 国际门诊部 on 门诊大楼九楼.

   Expected: An appointment is booked with a named 专科医师 for a specific day.

   If it does not work: If the line is unreachable outside those hours, the page gives no alternative booking channel for this department — record the attempt rather than substituting the main outpatient line.

   fact-whuh-iod-booking, fact-whuh-iod-hours, fact-whuh-iod-environment

2. 确认院区：主院区、车谷院区还是金银湖院区

   Confirm which campus the appointment is at. The International Outpatient Department page prints one service hotline per campus: 027-85726646（Main Campus）, 027-84391539（Auto valley Campus）, 027-83261150（JinyinhuCampus）.

   Expected: The patient knows which campus to travel to and which number to call on the day.

   If it does not work: The English site prints a DIFFERENT set of numbers for the Auto Valley international clinic (027-84289503 for English service, 027-84289518 for French service). If the two disagree, call the international-department number and confirm before travelling.

   fact-whuh-iod-campus-hotlines, fact-whuh-iod-campuses-address, fact-whuh-en-autovalley-clinic

3. 如果用商业健康保险：先确认是否走直付

   If the patient is covered by commercial insurance, ask the department whether the insurer is on the direct-billing list. The English site publishes a Direct Billing path (Appointment via insurance company … fill out a direct billing claim form … sign to confirm the invoice) and a Non-Direct Billing path where the patient keeps the invoice and a detailed list of medical expenses and then claims.

   Expected: Either a confirmed direct-billing arrangement, or a clear instruction that the patient will pay and claim.

   If it does not work: Neither the Chinese site nor the English page names a single insurer or explains how to check eligibility, and neither page is dated. If eligibility cannot be confirmed, plan on the Non-Direct Billing path and do not promise the patient a direct settlement.

   fact-whuh-commercial-insurance-direct, fact-whuh-commercial-insurance-selfpay, fact-whuh-commercial-insurance-zh-absent

4. 就诊当天带护照等有效证件与既往病历资料，提前10分钟到达

   On the day, bring 有效证件（身份证、护照、工作证等）以及既往病历资料, and arrive 10 minutes early at 武汉协和医院新门诊9楼 (近地铁2号线中山公园站C出口).

   Expected: The patient is at the international department early enough to complete 办理相关就诊手续.

   If it does not work: The page names no ticket-machine location and no check-in deadline for this department. If the patient is late, the page states only that 按时未到又未提前取消预约 may mean 不再为其提供国际门诊医疗服务.

   fact-whuh-iod-identity, fact-whuh-iod-arrival, fact-whuh-iod-cancel

5. 缴费：先确认是现场缴费还是银行汇款

   Before the visit, ask what has to be paid, when, and where. The main outpatient guide says 您就诊应交的费用在门诊大楼内各收费处均可缴费 and recommends the 自助缴费机; the main online track settles 挂号费（按实际收取）通过微信支付 at booking; the international-department page prints bank-transfer details but never says when payment is due.

   Expected: The patient knows the amount, the due point, and the accepted method before arriving.

   If it does not work: This is the unresolved gap on this site: no page states a 先付费 rule, and the only ordering the site prints (English Non-Direct Billing) places payment AFTER the doctor visit. If the patient arrives unprepared, pay at 门诊大楼内各收费处 per 导医指南 and ask for an invoice at 新门诊1楼收费窗口.

   fact-whuh-pay-first, fact-whuh-payment-counters, fact-whuh-registration-fee-wechat, fact-whuh-invoice-counter, fact-whuh-iod-bank-transfer

6. 需要急诊时：区分三条号码

   In an emergency the site publishes three different sets of numbers. The international-department page prints 24小时急诊手机:18302702030; the English Emergency page states Emergency services are 7*24h with Main Campus: 027-85726054, Auto Valley Campus: 027-84289567, Jinyinhu Campus: 027-83261001; 导医指南 says 急诊24小时应诊 and 急诊请先到急诊分诊台进行分诊.

   Expected: The patient reaches the right emergency line for their campus and knows to go to the triage desk first.

   If it does not work: No page on either language version gives an emergency entrance address or building, so the campus line is the only locator available; the four English consultation lines are published only in English and may not be staffed for non-Chinese speakers.

   fact-whuh-iod-emergency-mobile, fact-whuh-emergency-7x24-en, fact-whuh-emergency-zh-triage, fact-whuh-emergency-id-en

7. 就诊中与就诊后：当日复诊收费、检查与报告

   On site, B超、ECG、抽血、输液 can be completed in the international department, while 大型检查 are booked and accompanied by nursing staff; 当日内同一专家就诊免复诊费用，当日不同专家就诊需收取不同专家就诊费用. Afterwards, the department offers to 拿取、留存、保管 various 检验、CT、MRI reports.

   Expected: The patient knows which tests happen on the 9th floor, which do not, and the same-day repeat-visit charging rule.

   If it does not work: No amounts are published for the repeat-visit fee, and the page gives no retention period or collection point for stored reports — ask the department on the day.

   fact-whuh-iod-green-channel, fact-whuh-iod-repeat-fee, fact-whuh-iod-report-keeping, fact-whuh-iod-visit-model

What this source does not establish

• 先付费: no page states whether an international patient must pay before the consultation (fact-whuh-pay-first).
• 商保直付: documented only in English, with no insurer list and no eligibility test (fact-whuh-commercial-insurance-direct, fact-whuh-commercial-insurance-zh-absent).
• Which set of Auto Valley numbers is current — 027-84391539 on the Chinese international-department page, or 027-84289503 / 027-84289518 on the English International Clinics page (fact-whuh-en-autovalley-clinic).
• Which of the two malformed hour renderings on the international-department page is authoritative (fact-whuh-iod-hours-en-conflict).
• Whether a foreign patient can complete the online 实名验证 that the main outpatient booking requires with 有效身份证号码 (fact-whuh-registration-realname, fact-whuh-card-passport).

Exact source excerpts

Chinese-first phrase cards from this Release.

English text supports verification. A phrase remains bounded by its own review status and is not clinical interpretation.